Frequently Asked Questions
Following are answers to some of the most commonly asked questions regarding our transportation services:
1.- How do I make a reservation?
2.- Do you charge other fees or taxes?
3.- Can I pay the reservation in advance?
4.- Do I have to provide credit card information to set up a reservation?
5.- How Do I handle gratuity for the Driver?
6.- What is your cancellation policy?
7.- What happens if my flight delayed?
8.- What happens if my flight changes?
9.- We are arriving in separate flight?
10.- Do travel agents get any benefits for reference?
11.- What are the Florida car seat Laws?
Here is the answers:
1.- How do I make a reservation?
Anyone can make a reservation online, via e-mail, via fax 407-438-7478, or by phone. You can call our customer service toll free number at xxx-xxx-xxx or our local office number in Orlando at 407-438-7887 and one of our reservation specialist will be happy to assist your needs or simply click here and reserve online.
2.- Do you charge other fees or taxes?
No, There is no taxes, no tolls, or hidden additional airport or parking fees. Your fare is your total cost. Gratuity is not included and is a reflection of your service satisfaction and is customary 20% or more.
3.- Can I pay the reservation in advance?
Yes, call us at 407-438-7887 and our operators can process your payment. We accept VISA, MASTER CARD, DISCOVER & AMERICAN EXPRESS. We do not accept credit card information in our web pages for your protection.
4.- Do I have to provide credit card information to set up a reservation?
Yes, credit card is needed to hold your reservation for every local point-to-point transfer in the central Florida area.
5.- How Do I handle gratuity for the Driver?
Directly with the driver.
6.- What is your cancellation policy?
We understand your travel plans may change and other circumstances may arise. With that in mind, Premier Transportation Group has a very simple cancellation policy. When reserving a Bus or Motor Coach we kindly ask for 24 hours notice within our business hours prior to your pickup time. Refunds normally show up on your account within 2 business days depending upon the credit card and issuing bank. Premier Transportation Group will not refund payment if cancelled with less than 24 hours notice prior to pickup time or in the event of a no-show. We will charge for one way transfer.
7.- What happens if my flight delayed?
We, at Premier Transportation Group, track your arrival flights online and are aware of any delays. This helps us be more efficient with our time and yours.
8.- What happens if my flight changes?
If your flight information changes, please call us at 407-438-7887 immediately so that we avoid any inconvenience for you.
9.- We are arriving in separate flight?
If your traveling with a large party and have made one reservation to avoid making separate reservations, please make sure to input the information for the later flight and meet that party at their arrival baggage claim in order to conveniently meet the party as a whole.
10.- Do travel agents get any benefits for reference?
Yes. In order to receive the 10% commission you must register with Premier Transportation Group of Orlando before submitting your reservation. Call to talk to one of our representives 407-438-7887.
11.- What are the Florida car seat Laws?
The state of Florida constitutes 316.613, that all children traveling in a vehicle must be provided with protection. Therefore, children ages 0-5 must be in a car seat or booster seat. Children from ages 0-3 must be in a forward facing car seat. Children from 4-5 must be securely fastened in a booster seat.
